Refund, Resend & Return Policy

Last Updated: August 9, 2026

Atloras wants you to have a positive shopping experience. If there is a problem with your order, please contact us and we will review the situation and work with you toward an appropriate resolution.

Because Atloras uses third-party suppliers and fulfillment partners, including international fulfillment providers, certain refund, replacement, and return requests may require investigation with the applicable supplier or shipping provider.

1. Contact Us Before Returning Anything

Please do not send any product back without contacting Atloras first.

Unauthorized returns may not be accepted or may be difficult to process.

To request a return, refund, or replacement, contact:

connect@region.atloras.com

Please include your order number and a description of the problem.

2. Damaged Products

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

We may ask you to provide:

• Order number
• Photographs of the damaged product
• Photographs of the packaging
• Photograph of the shipping label
• Video showing the damage where photographs are insufficient
• Description of the problem

After reviewing the claim, we may offer:

• A replacement
• A reshipment
• A partial refund
• A full refund

The appropriate resolution will depend on the circumstances and applicable law.

3. Defective Products

If a product has a material defect or does not function as reasonably expected, please contact us with details of the problem.

We may request photographs, video, or other information necessary to evaluate the issue.

If the defect is confirmed, we may provide a replacement, reshipment, partial refund, or full refund, depending on the circumstances.

4. Wrong Product Received

If you receive a product that is materially different from the product you ordered, please contact us.

We may request photographs showing:

• Product received
• Packaging
• Shipping label
• Product size, color, model, or variant

If the fulfillment error is confirmed, we will work with the fulfillment provider to provide an appropriate resolution, which may include a replacement, reshipment, or refund.

5. Missing Items or Parts

If an item or essential component is missing from your order, contact us as soon as reasonably possible.

Depending on the circumstances, we may arrange:

• Reshipment of the missing item or component
• Replacement
• Partial refund
• Other appropriate resolution

6. Package Not Received

If your package has not arrived within the applicable estimated delivery period, please contact us.

We will review the available tracking information and, where necessary, investigate the shipment with the shipping or fulfillment provider.

Depending on the circumstances, we may provide a replacement or refund.

If the carrier confirms that the package was delivered to the address provided during checkout, additional investigation may be required before a refund or replacement can be approved.

7. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check your mailbox
• Check around your property
• Ask household members
• Check with neighbors
• Check with your building’s reception or mailroom
• Contact the shipping carrier

If you still cannot locate the package, contact Atloras.

We may request information or documentation from the carrier or customer to investigate the delivery.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error immediately after placing an order, contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to change the address.

If an order is returned, lost, or undeliverable because of an incorrect or incomplete address provided by the customer, the order may not qualify for a free replacement or refund.

9. Change-of-Mind Returns

We do not guarantee returns solely because a customer:

• Changed their mind
• No longer wants the product
• Ordered the wrong product
• Ordered the wrong size
• Ordered the wrong color
• Ordered the wrong variant
• Decided the product is not suitable after purchase

Where a return is permitted as a courtesy, the customer may be responsible for return shipping and other applicable costs.

Nothing in this section limits any mandatory consumer rights that apply under applicable law.

10. Return Authorization

If a return is approved, Atloras will provide return instructions.

Because our products may be fulfilled internationally, the return address may vary depending on the product and circumstances.

Do not independently return an item to a supplier, warehouse, or CJdropshipping facility unless Atloras specifically instructs you to do so.

11. Return Shipping Costs

If a return is required because of a confirmed Atloras/fulfillment error, damaged product, defective product, or incorrect product, we will provide appropriate instructions regarding return shipping.

For discretionary returns or change-of-mind returns, the customer may be responsible for return shipping costs where permitted by law.

12. Refunds

When a refund is approved, it will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

Shipping charges, taxes, duties, or third-party charges may not always be refundable where permitted by law.

13. Reshipments and Replacements

If a replacement or reshipment is approved, we will arrange shipment using an available shipping method.

Replacement delivery times may vary depending on:

• Product availability
• Fulfillment location
• Shipping method
• Carrier
• Customs processing
• Destination

14. Order Cancellations

You may request cancellation as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests received before the order has entered fulfillment.

However, cancellation may not be possible after an order has been processed, packed, customized, or shipped.

If cancellation is not possible, the order may be subject to our return policy and applicable law.

15. Customized and Personalized Products

Customized, personalized, made-to-order, or print-on-demand products may have additional cancellation and return restrictions because they may be produced specifically for the customer.

Such restrictions will not apply where prohibited by applicable law.

16. Customs Duties and Import Charges

Some products may be shipped internationally.

Depending on the product, shipping method, and destination, customs duties, import taxes, brokerage charges, or other governmental fees may apply.

Unless specifically stated otherwise at checkout, customers may be responsible for charges imposed by the destination country.

17. Evidence Required for Claims

To investigate a claim efficiently, we may request reasonable evidence such as:

• Photographs
• Video
• Order information
• Tracking information
• Shipping label
• Packaging photographs
• Customer correspondence
• Carrier information

This information may be shared with the relevant fulfillment or shipping provider for the purpose of investigating and resolving the claim.

18. Supplier and Fulfillment Review

Because some products are fulfilled through third-party suppliers, Atloras may need to submit the customer’s claim to the applicable fulfillment provider.

This may affect the time required to investigate a claim.

Atloras will remain your customer-service contact and will communicate with you regarding the status of the request.

19. Situations That May Not Qualify

Subject to applicable consumer protection laws, a claim may be denied or may not qualify for a refund or replacement when:

• The customer ordered the wrong product
• The customer selected the wrong size, color, or variant
• The customer provided an incorrect or incomplete address
• The customer refused delivery
• The package was not collected within the carrier’s required holding period
• The customer failed to comply with applicable customs requirements
• Tracking confirms delivery and the investigation does not establish a qualifying loss
• The product was materially damaged through customer misuse
• The customer altered the product
• The claim is unsupported by reasonable evidence when evidence is necessary
• The customer simply does not like the product
• The issue is a minor cosmetic variation that does not materially affect use
• The customer returns a product without authorization

Nothing in this policy is intended to waive or restrict consumer rights that cannot legally be waived or restricted.

20. Shipping Delays

Estimated delivery dates are estimates and may be affected by circumstances outside our reasonable control.

If an order cannot be shipped or delivered within the timeframe represented to the customer, Atloras will provide appropriate notice and, where required by applicable law, offer the customer the applicable cancellation and refund option.

21. How to Submit a Claim

Please contact:

Email: connect@region.atloras.com

Please include:

• Order number
• Full name
• Email used for the purchase
• Description of the problem
• Photos/video where applicable

Our customer service team will review your request and provide further instructions.

22. Contact Information

Atloras
Deoria, 274404, Uttar Pradesh, India

Email: connect@region.atloras.com
Phone: +91-9621271842

Website: https://region.atloras.com/